Merchant Services

Merchant Services Officers

Sheena White

Sheena L. White

Vice President and Merchant & Cardholder Services Manager
(574) 371-9202
Email

Sheena White serves as Vice President, Merchant and Cardholder Services Manager. She started her career in financial services when she joined Lake City Bank in 1997.

She manages both the Merchant and Cardholder Service departments focusing on the sales cycle as well as providing service and enhancing existing relationships. She is experienced in merchant and cardholder processing software integration and customizable solutions for businesses.

Michelle Harris

Assistant Vice President and Merchant Services Support Officer
(877) 718-9198, x46304
Email

Michelle Harris serves as Assistant Vice President, Merchant Services Support Officer. She started her career in financial services when she joined Lake City Bank in 1995.

She oversees the merchant account onboarding experience and provides the bank’s clients with continued processing support. She is proficient in assisting clients through validating their Payment Card Industry (PCI) Data Security Standards compliance.

Tiffany Peterson

Tiffany R. Peterson

Merchant and Cardholder Services Representative
(574) 376-7169
Email

Tiffany Peterson serves as Merchant and Cardholder Services Representative. She started her career in financial services when she joined Lake City Bank in 2011.

She works with prospective Merchant and Cardholder Services clients during the sales process, identifying their unique needs and determining the appropriate solution.

Janell Ecklebarger

Janell K. Ecklebarger

Merchant Services Support and Risk Analyst
(574) 371-9254
Email

Janell Ecklebarger serves as Merchant Services Support and Risk Analyst. She started her career in financial services when she joined Lake City Bank in 2011.

She focuses on ensuring Merchant Services customer account support expectations are met. She assists in mitigating risk and chargeback exposure to individual merchants. She also examines and prepares all prospective and existing statement analyses.

She earned her bachelor’s degree at Indiana University South Bend.

Susan Smith

Susan E. Smith

Cardholder Services Specialist
(574) 267-9120
Email

Susan Smith serves as Cardholder Services Specialist. She started her career in financial services in 1984 and joined Lake City Bank in 2004.

She supports our internal and external customers with handling account maintenance, inquiries and product promotion. Susan guides customers through selecting the best product for their business purchasing needs.

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