Information Regarding COVID-19

COVID-19 Updates

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Frequently Asked Questions
Support for Businesses During the COVID-19 Crisis

Update: Paycheck Protection Program Launches

The much-anticipated PPP Loans program has launched. The bank has already experienced high demand for the program, which will offer some relief to small businesses affected by the COVID-19 virus, and expects a record number of applications.

Lake City Bank is ready to help. Based on very high loan demand, our priority will be to process applications for existing business customers. If you have a business deposit and/or loan account at Lake City Bank as of March 15, 2020, we can take your application for this loan program now. If you would like to apply, you can find a PDF version of the Small Business Administration’s application here. If you would prefer a fillable PDF, find it here. You can find SBA form 1919 here. To complete your application, we will need payroll details and other documentation. You’ll find a checklist of the required documentation here. We are continuing to learn more about the SBA approval system and may add or delete items from the Borrower Checklist as we continue to gather information and experience, so please refer to the latest version posted on our website before sending your application and documentation.

It’s important to recognize that the demand for these loans is very high and funds are limited. While we’re committed to moving your PPP application forward as quickly as possible, it’s clear that unprecedented volume, guidance and details that remain relatively fluid and limited access to the SBA’s application system will hamper the banks’ ability to move through the process efficiently. We anticipate that approvals and funding will reflect the high volume that the SBA will experience, so we counsel patience with the process.

We appreciate the opportunity to help you weather this difficult time. Please contact your banking officer with questions and to arrange submitting your application and documentation. We will post updates on this page and our SBA Loans page.

Update: Support for Businesses During the COVID-19 Crisis

As an SBA lender, we’re excited to be able to help you take advantage of the Paycheck Protection Program launched by the Treasury Department and the Small Business Administration. Details and guidance on the program remain fluid. That said, many financial institutions and advisors have made promises and provided access to applications and other information that remain unconfirmed and far from finalized. While we are ready and willing to help you in this process if you decide to participate, we’re also committed to providing details and tools for applying when we are certain that we have the facts to move forward.

Based on what we know now and very high loan demand, our priority will be to process applications for existing business customers. If you have a business deposit and/or loan account at Lake City Bank as of March 15, 2020, we will take your application for this loan program as soon as the program parameters are finalized by the SBA. Limited exceptions may apply, so please contact your relationship manager to discuss your eligibility.

More information from the Treasury Department is available here. Please check this page for updates and more information. To determine if you would like to consider a PPP loan, we encourage you to review the guidance, further details and terms from the Small Business Administration.

We will confirm when we can submit applications to the SBA as soon as we have accurate details to properly book and process them. In addition to completing an application, you will also need to prepare the necessary payroll calculations along with any related financial documentation or verification required, and gather any other items that are required under the program so we can expedite your loan request.

We’re committed to moving your PPP application forward as quickly as possible. We appreciate the opportunity to help you weather this difficult time. Please contact your banking officer with questions.

COVID-19 Update: We’re here to help.

Throughout our 148 year history, the communities Lake City Bank serves have seen plenty of economic challenges. Through it all, we have stood ready to assist our customers and the communities where we are lucky to live and work. From our beginning in 1872, Lake City Bank has been a force for good in our communities, and that remains true during this most recent crisis. Indiana’s “stay-at-home” order reflects the understanding that banking is a critical piece of the nation’s economic infrastructure, and allows banks to be open for business as usual. In fact, the Department of Homeland Security’s recent memorandum requires banks to continue to operate to meet financial needs of our communities.

While the current situation has required us to adapt how we deliver service to protect our employees and our customers, rest assured that we stand ready to help you. All of our offices and departments remain fully staffed and ready to meet your banking needs, including our branches that are open for drive-up and limited lobby service. Lake City Bank understands that you may be experiencing stress and new challenges right now, and we are here to navigate this uncharted territory with you. Please let us know what we can do to help.

During the first several days of limited lobby access, we’ve seen a tremendous response from our clients and communities, with no long lines or service disruption. As a matter of fact, we’ve seen increased use and adoption of Online Banking and Mobile Banking for both consumers and business clients.

If you have not enrolled in Online Banking or Mobile Banking, it only takes a few minutes. Click here to enroll in online banking. From your mobile phone, click here to download the Lake City Bank mobile app or search “Lake City Bank” in your app marketplace. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app. Business customers can enroll in Business Online and Business Mobile using the links on this page or search “Lake City Bank Business” in your app marketplace.

We’re proud of our heritage of taking care of our clients, our communities and our Lake City Bank team members. This crisis has reaffirmed our dedication to each of you. Thank you for your partnership with Lake City Bank. We’re in this together, as we have always been.

Regards,

David M. Findlay
President and CEO

Update – Limited Lobby Service Starts March 21

Lake City Bank has been working hard to balance the availability of our 50 physical banking offices while protecting the health and wellbeing of our employees and clients. Given the federal government’s recommendations to promote social distancing, we are putting measures in place to minimize interactions in our branches.

Beginning Saturday, March 21, we will transition all of our offices to limited lobby accessibility until further notice. We will plan to restore normal operations as soon as possible, but that timeline will be determined by recommendations of public health officials. For all of our offices with drive-up facilities (44 of 50), we will continue to provide services through these facilities for common transactions, including check and cash deposits, change orders, making payments, cash withdrawals and more. For other requests that cannot be completed at the drive-up facilities as well as at locations where no drive-up service is available, customers will be given access to the branch lobbies by appointment to transact their business. For these requests, please call your Lake City Bank office to schedule an appointment or identify your need at a drive-up facility and the staff will handle it appropriately. A list of our 50 offices and telephone numbers is here. This transition to limited lobby accessibility will allow for the Lake City Bank team to perform routine cleaning and disinfecting of all work areas and drive-up equipment throughout the day as customers come and go.

We understand that access to your accounts at Lake City Bank is critical and we wanted to share several options with you to maintain that connectivity in the event that you do not wish to visit a branch location. We encourage you to use Lake City Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Lake City Bank mobile app at your convenience. Using online banking and mobile banking, you can make payments, view transactions, check balances, find an ATM and perform most of the functions you can in any Lake City Bank office. It’s easy and fast to manage your accounts digitally.

If you have not enrolled in Online Banking or Mobile Banking, it only takes a few minutes. Enroll now. Click here to enroll in online banking. From your mobile phone, click here to download the Lake City Bank mobile app or search “Lake City Bank” in your app marketplace. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app.

Business customers can enroll in Business Online and Business Mobile using the links on this page or search “Lake City Bank Business” in your app marketplace.

We also understand that there may be instances where customers find themselves facing financial difficulties. Should you find yourself in need of assistance, please contact us. Should you need to establish additional consumer accounts or apply for a consumer loan, these actions can also be done securely on this website. In addition, our One Call Center team is available to support you through email, phone and online chat as needed. They can be reached at (888) 522-2265 Monday through Friday from 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm.

All branches will remain fully staffed and ready to meet your banking needs during these uncertain times. Lake City Bank understands that you may be experiencing stress and new challenges right now, and we are here to help navigate this uncharted territory with you.

To ensure we continue to serve you and our communities in the best way possible, we will provide updates on our banking services and coronavirus-related information through our website, social media and email. We may also reach you through the Announcements section on the Online Banking home page or the Alerts and Messages section on the Business Online home page, so please make sure your contact information is current.

You can find the branches and ATMs closest to you, including hours and directions, by visiting our branch locator. Please trust that we will continue to monitor the situation closely, evaluate additional measures and adjust our service to you as needs arise. We stand ready to serve you and appreciate our relationship with you. For additional information about COVID-19, visit the Centers for Disease Control and Prevention.

Thank you for your understanding as we modify our service delivery model to allow us to do the right thing for our employees and clients. We are grateful for your partnership.

David Findlay
President and CEO

COVID-19: A Message to our Customers, Communities and Friends:

The Lake City Bank team is closely monitoring the coronavirus (COVID-19) situation. Clearly, this has been a fast evolving situation and we are monitoring it day-to-day. Concern for the safety, health and well-being of our employees and our clients is the driving force of our active management of this event. It’s also critically important that Lake City Bank provide secure and convenient access to your funds and continue to provide you with the tools to manage your financial matters.

Our office locations continue to remain open to serve you. We will continue to monitor the situation and will let you know on this page if there are any changes to our office operations. Where possible, our drive-through service windows will be staffed in anticipation of increased traffic. We understand that access to your accounts at Lake City Bank is critical and we wanted to share several options with you to maintain that connectivity in the event that you do not wish to visit a branch location.

We encourage you to use Lake City Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Lake City Bank mobile app at your convenience. Using online banking and mobile banking, you can make payments, view transactions, check balances, find an ATM and perform most of the functions you can in any Lake City Bank office. It’s easy and fast to manage your accounts digitally.

If you have not enrolled in Online Banking or Mobile Banking, it only takes a few minutes. Enroll now. Click here to enroll in online banking. From your mobile phone, click here to download the Lake City Bank mobile app or search “Lake City Bank” in your app marketplace. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app.

Business customers can enroll in Business Online and Business Mobile using the links on this page or search “Lake City Bank Business” in your app marketplace.

We also understand that there may be instances where customers find themselves facing financial difficulties. Should you find yourself in need of assistance, please contact us. Should you need to establish additional consumer accounts or apply for a consumer loan, these actions can also be done securely on this website. In addition, our One Call Center team is available to support you through email, phone and online chat as needed. They can be reached at (888) 522-2265 Monday through Friday from 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm.

To ensure we continue to serve you and our communities in the best way possible, we will provide updates on our banking services and coronavirus-related information through our website, social media and email. We may also reach you through the Announcements section on the Online Banking home page or the Alerts and Messages section on the Business Online home page, so please make sure your contact information is current.

To find the branches and ATMs closest to you, including hours and directions, visit our branch locator.

Please trust that we will continue to closely monitor the situation, evaluate additional measures and adjust our service to you as needs arise. We stand ready to serve you and appreciate our relationship with you.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention.

Regards,


David M. Findlay
President and CEO

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