Information Regarding COVID-19

COVID-19 Updates

Helpful Links

Branch Locator
Digital Solutions
Frequently Asked Questions
Coronavirus Fraud and Scams Tips and Resources

Helpful Links for Businesses

Support for Businesses During the COVID-19 Crisis
Coronavirus Business Cyber Threats

Helpful Links for PPP Borrowers

PPP Loan Portal for Forgiveness Applications
PPP Loan Forgiveness Application Demo Videos: Authenticating and Applying, Document Uploads and eSigning
PPP Loan Forgiveness Form and Instructions
PPP Loan Forgiveness Form 3508EZ and Instructions
PPP Loan Forgiveness Form 3508S and Instructions

Lake City Bank Branch Lobbies Open March 15

March 15, 2021 – We’re pleased to announce that all Lake City Bank branch office lobbies will open for full service on Monday, March 15, 2021, with normal hours. Since closing our lobbies in November, we have successfully served our clients and communities with drive up and by-appointment visits. Yet, we miss you and are looking forward to seeing you in our offices.

In addition, we are excited to be available to you in person when Lake City Bank Digital, our next generation mobile and online banking solution, goes live in three weeks! If you use our online and mobile banking products, it’s very important that you follow our updates on the Lake City Bank Digital rollout to ensure a smooth transition. We know you’ll love the expanded features and functionality!

We will continue to observe safety protocols based on recommendations of the Centers for Disease Control and Prevention, the Indiana State Department of Health and local public health officials. We will keep these safety protocols in place until the public health risk posed by COVID-19 no longer requires the precautionary measures to protect both our clients and our employees.

      • All employees, customers and visitors must wear a mask while in one of our offices. If you don’t have one, we will give you one. If you cannot wear a mask for medical reasons, please contact the branch or visit the drive up prior to your visit so we can make arrangements to serve you. Upon entering the office, you must sanitize your hands with the hand sanitizer available at the entry.
      • The Lake City Bank team member who greets you on entering the branch may require you to quickly lift your mask to confirm your identity, or may ask you for identification or to answer questions that will confirm your identity.
      • Inside the branch, we ask that you observe social distancing by remaining six feet from others while inside the office. Our branches have floor markings to help guide you.
      • To avoid overcrowding in our offices, we may require you to wait outside the office until others leave.

These precautions exist for the safety and well-being of our team members, clients, partners and communities. Please respect our teams as much as we respect you and follow these guidelines regardless of your vaccination status, as recommended by the CDC. We appreciate your cooperation and patience, and we’re hopeful we’ll all be back to normal soon. Please feel free to contact me if you have any questions regarding this information at david.findlay@lakecitybank.com or at (574) 267-9197.

We look forward to seeing you in person safely! Thanks for your partnership with Lake City Bank.

David M. Findlay
President and Chief Executive Officer

PPP  Loans – Forgiveness Applications Update

February 22, 2021 – Beginning March 5, 2021 Lake City Bank will be able to submit the updated forgiveness application forms to the SBA through our digital platform. As a reminder, all Form 3508 alternatives (Standard, EZ and S) were modified and impacted by this timing. The new applications include new questions which you will need to answer. You may also be eligible for a different form of application (some borrowers will now be eligible to use the 3508S for loans between $50,000-$150,000 instead of the 3508EZ or 3508 Standard).

If you have not started the forgiveness application process, please continue to be patient. You will be able to start your application on the new forms through our PPP Loan portal on Friday, March 5.

Please note, Friday, February 26, is the last day that we can submit your forgiveness application on the old forms to the SBA through our digital platform. If you have already started your forgiveness application, we have good news. All the information and documentation you have submitted will be saved for transitioning to the updated forms. Over the February 27-28 weekend, all forgiveness applications in process will be automatically rolled back to a saved application state with no data loss. Beginning Monday, March 1, you can log in to the PPP Loan portal, continue completing the updates on the new applicable forgiveness form and submit for lender review.

If your application must be submitted to the SBA by February 26, please contact your banker immediately. We will do our best to process all completed applications with uploaded information before the February 26 deadline.

As always, we encourage you to reach out to your legal and tax counsel for appropriate guidance and the SBA website for real-time updates.

PPP Second Round Loans – Revenue Documents Update

January 20, 2021 – The Small Business Administration (SBA) released information on Tuesday morning about documentation required for the second round of Paycheck Protection Program (PPP) loans. Please read the requirements carefully to determine the appropriate next steps for your business. As always, we continue to encourage you to monitor the SBA’s Frequently Asked Questions (FAQ) and general PPP information.

The SBA provided additional guidance about documents you need to provide to prove that your business sustained at least a 25 percent reduction in gross receipts. You need to submit one of the three forms of documentation described below.

      • Quarterly financial statements – If your financial statements are not audited, you must sign and date the first page of the financial statement and initial all other pages to attest to their accuracy. If your financial statements do not specifically identify the line item(s) that constitute gross receipts, you must note which line item(s) constitute gross receipts.
      • Quarterly or monthly bank statements for the business showing deposits from the relevant quarters – You must note, if it is not clear, which deposits listed on the bank statement constitute gross receipts (like payments for purchase of goods and services) and which do not (like capital infusions).
      • Annual IRS income tax filings of the business (required if using an annual reference period) – If you have not yet filed a tax return for 2020, you must fill out the return forms, compute the relevant gross receipts value and sign and date the return, attesting that the values for the gross receipts computation are the same values that will be filed on your business tax return.

If your second draw PPP loan is greater than $150,000, you will need to upload the documents above (signed/initialed/dated as described). If you have submitted your application as well as supporting documents and we’re reviewing them, you won’t be able to make edits to your application or documentation. However, you will receive an email from us prompting you to upload documents prepared with signature/initials/date as described in the instructions above, and then resubmit. If you have not submitted an application yet and/or it’s not being reviewed, upload your application and documents with the signature/initials/date so we can process your application.

If your second draw PPP loan is less than $150,000, you are not required to provide revenue information until you apply for forgiveness. You may submit your documentation at application if you wish, but please note it must be prepared and signed/initialed/dated as described above. If you have already submitted your second draw PPP loan to us for review, please contact your banker to request that we either 1) return the application to you so you can upload the signed/initialed/dated revenue forms, or 2) remove the revenue information that is not needed at this time and process the loan request.

Finally, when submitting your application, please remember to enter your Lake City Bank checking or savings account number in the “Business Checking Account” field so we can deposit loan funds into your account.

Please continue to consult your legal and tax counsel for appropriate guidance, as well as the SBA website for all real-time updates on the PPP loan program. And as always, reach out to your banking representative if you have questions.

Update on PPP Second Round Loans

January 15, 2021 – Final details still remain fluid, but we learned Wednesday evening that the SBA plans to open the process of second round Paycheck Protection Program (PPP) loans to Lake City Bank on Tuesday, January 19. The SBA said it believes that adequate funding for this second round of loans is available.

We will use the automated solution that we introduced for the forgiveness process to apply for second draw loans. If you have a PPP loan with us from the first round of SBA funding, we anticipate that about 75% of your current borrower information will be pre-populated in the new solution. Click here to download a short guide to step you through the online application process.

Lake City Bank can submit second draw applications to the SBA starting January 19, but you may start your second draw PPP loan application now. Remember, you must provide the borrower Tax ID number, contact’s email address and contact’s Social Security Number to log in. If you’re unable to access the system, please reach out to your banking representative to make sure we have this information to upload into the system.

Please keep in mind the process and requirements for second draw PPP loans are different than the first draw program.

      • If you had a first draw loan, you may apply for a second draw loan when you’ve used the funds from your first draw loan, even if that loan has yet to be forgiven.
      • Second draw loan applications require good faith certifications including documentation of a 25% or greater decline in gross receipts and that the new loan request is necessary to support the ongoing operation of your business. Please review the application and related SBA information to see if you are eligible to apply and consult your legal or tax counsel for guidance.

First Draw Loan Modifications Update
Lake City Bank can begin processing first draw loan modifications on January 25. You cannot request an increase if you have already received a forgiveness payment. We encourage you to review the SBA’s procedural notice for further details. If you are eligible for a first draw loan modification, please submit your application and supporting documents directly to your banking representative.

Forgiveness Applications Update
The SBA will provide details of the simplified process for current PPP borrowers with loans less than $150,000 by January 20, 2021. If you borrowed less than $150,000 and have not started or completed the forgiveness process, you may want to wait for this simplified process.

We’ve also received reports about SBA approval on forgiveness applications taking more than 90 days, both from customers and from other banks. Lake City Bank has taken care to submit applications to the SBA within the required time frame. We continue to monitor the situation closely and will let you know when we receive an update.

Please contact your advisors and your banking representative if you have questions.

Update on PPP Loan Forgiveness and Second Round Loans

January 11, 2021 – The Small Business Administration (SBA) announced a second round of Paycheck Protection Program (PPP) loans last week. While details remain fluid, we are ready to take applications when the SBA opens the process to Lake City Bank. For second draw loans, we will use our automated solution that we introduced for the forgiveness process, which will be populated with information from your first draw loan. Please review the following status updates, including new updates to the authentication process.

Updated Authentication
Effective January 11, 2021, you must provide revised information when you log in to our automated solution. We made this revision because PPP loan numbers and amounts (part of our previous login requirement) have been published by the SBA. To maintain a secure process when logging in the system requires borrower Tax ID number, contact’s email address and contact’s Social Security Number. If you’re unable to access the system, please reach out to your banking representative to make sure we have this information to upload into the system.

Second Draw PPP loans
As you may know, the process and requirements for Second Draw PPP loans are revised from the First Draw program. For Second Draw PPP loans, we will accept applications through our automated solution. A few details:

      • Please do not apply for a second draw PPP loan until we notify you that Lake City Bank has been authorized to accept applications and submit them to the SBA.
      • If you had a first draw loan, you may apply for a second draw loan when you’ve used the funds from your first draw loan, even if that loan has yet to be forgiven.
      • For second draw loans, you will need to complete a Second Draw application with good faith certifications including documentation of a 25% or greater decline in gross receipts and that the new loan request is necessary to support the ongoing operation of your business. Please review this application and related SBA guidance to see if you are eligible to apply and consult your legal or accounting professionals if needed.

Loan Forgiveness Process Continues
Loan Forgiveness for First Draw PPP loans continues through our automated solution, where you can start your forgiveness application or continue in the process. Don’t forget, requirements for authentication have changed—please see the revised authentication note above.

Repeal of EIDL Advance Deduction
Effective immediately, SBA will no longer deduct Economic Injury Disaster Loan (EIDL) advances from forgiveness payments that it remits to PPP lenders. If you had an EIDL advance withheld from your first draw PPP loan forgiveness amount, the SBA will return those funds to the bank. We will use those funds to pay off any PPP loan balance or refund them if the borrower has repaid their PPP loan. The SBA’s timeline for returning withheld EIDL funds hasn’t been established.

We will continue to update you on developments on Second Draw PPP loans, including when the SBA notifies the bank that we can accept applications. In the meantime, please contact your advisors and your banking representative if you have questions.

Forgiveness Process Continues for PPP Borrowers

Lake City Bank customers with Paycheck Protection Program (PPP) loans can now apply for loan forgiveness from the Small Business Administration (SBA) using our automated solution. Entering information into the solution and uploading supporting documents is simple. See Helpful Links for PPP Borrowers above to connect with our solution, view videos about entering your application and supporting documents, and access applications and instructions from the SBA. Please contact your banking representative with questions.

We’ve returned to limited lobby access at our branches

As we face the ongoing challenges presented by the COVID-19 pandemic, Lake City Bank continues to work hard to provide services through our 50 branches while at the same time protecting the health and wellbeing of our employees and clients. The recent surge throughout our markets has required us to transition our branches to limited lobby accessibility. This change will allow us to focus on keeping all of our offices open as we work through this chapter of the COVID-19 Crisis.

Beginning Wednesday, November 18, our offices will remain fully staffed, but we will transition to limited lobby accessibility. Our offices with drive-up facilities (44 of 50) will continue to provide services at the drive-up. For requests that cannot be completed at the drive-up, you may make an appointment for lobby service by calling your Lake City Bank office to schedule an appointment or identify your need at the drive-up and the staff will handle it appropriately.

We encourage you to use Lake City Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Lake City Bank mobile app at your convenience. Using online banking and mobile banking, you can make payments, view transactions, check balances, find an ATM and perform most of the functions you can in any Lake City Bank office.

It only takes a few minutes to enroll in Online Banking or Mobile Banking. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app. Likewise, you can access your business accounts through Business Online and Business Mobile. Find our mobile apps for consumers and businesses in your app marketplace.

Should you need to establish additional consumer accounts or apply for a consumer loan, you can do so securely on this website. In addition, our One Call Center team is available to support you through email, phone and online chat as needed. Reach them at (888) 522-2265 Monday through Friday from 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm.

Watch for updates on our banking services and coronavirus-related information on our website, social media and email. We may also reach you through the Announcements section on the Online Banking home page or the Alerts and Messages section on the Business Online home page, so please make sure your contact information is current. You can find the branches and ATMs closest to you, including hours and directions here.

Lake City Bank is here to help you navigate through this crisis. If you are facing financial difficulties, or simply need some financial advice, please contact us. We stand ready to serve you and appreciate our relationship with you.

We are grateful for your partnership and look forward to the day when this crisis is in our rearview mirrors. Please stay safe and don’t hesitate to contact me or any of your partners at Lake City Bank.

David Findlay
President and Chief Executive Officer
david.findlay@lakecitybank.com
(574) 267-9197

An Update from Lake City Bank

May 15, 2020 – In the weeks that have passed since the Coronavirus pandemic began, we’ve taken steps to protect our team members and customers. At the same time, we have adjusted the way we do business so we could continue to provide banking services to you. Last week, the state of Indiana began a phased program to re-open the state. We believe that this careful, measured approach is the best one to keep everyone safe and continue to control the spread of the virus.

At Lake City Bank, we’re following just such an approach. Our branches have remained open through the pandemic, limited to drive-up and lobby service by appointment. We are connecting with our peers in the area to share best practices. We will open our offices more fully when we’re confident that we can do so safely for all concerned.

We appreciate your business and your trust in us. Please stay tuned to lakecitybank.com for more information, click on our Frequently Asked Questions for more information, and call our One Call Center at (888) 522-2265 with questions.

New Information about Payroll Protection Program loans from the SBA

We’ve learned the SBA has stopped accepting applications for Paycheck Protection Program (PPP) loans as the processed loan volume has reached the $349 billion level authorized by the CARES Act. We are proud that Lake City Bank has filed 100% of the applications for which we had received all required client information as of April 15, 2020. We are disappointed that the SBA system will not accept additional applications at this time. While the SBA will no longer accept applications from any lenders to make PPP loans, it has been widely reported that Congress is anticipated to authorize expanded PPP funding to continue to meet the payroll needs of small businesses struggling during the Coronavirus pandemic. Given the uncertainty around increased funding, and knowing demand remains for businesses to take care of their employees, Lake City Bank will continue to work with our clients to gather information necessary for an application should the SBA reopen the program with additional funding. Please continue to provide the required Borrower Application and supporting documentation to your Lake City Bank relationship manager. For current applicants unsure of the status of your application, please feel free to call your relationship manager for an update. For customers who were informed of your approval, we are working on processing your documents for signature and funding within 10 calendar days since the date of your approval.

Lake City Bank is proud of our ability to meet the needs of so many businesses as a Preferred Lender of the SBA. We appreciate your business and stand ready to assist with all of your banking needs – both now and into the future.

Sincerely,

Eric H Ottinger
Executive Vice President
Commercial Banking Manager

We’re here for you

As we continue to weather the Coronavirus storm, Lake City Bank wants you to know that we’re here to help. We remain open for business—not quite as usual, but we are ready as usual to help you deal with your financial needs during this unusual time.

      • Our branches are open regular hours for drive-up service. If you need something that requires meeting face-to-face, call your branch for an appointment, or use the drive-up window to request access to the branch lobby. Find branch locations, hours and phone numbers here.
      • Our One Call Center is open and ready to help. Call (888) 522-2265 Monday through Friday from 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm.
      • Our bankers—whether you’re a business customer, a consumer banking customer, a Wealth Advisory Group customer or a Lake City Investments customer, are on duty and ready to help. Please call your relationship manager with questions.
      • You can access your accounts digitally through our online and mobile solutions. Sign up and find out more here.
      • If you’re having trouble making payments on your loans or mortgage, please let us know. Call your branch manager for more information. Find your branch location and phone number here.
      • Watch this page for updates.

This unprecedented situation has required us all to adapt. Our doors are open and we’re here to be your financial partner—whether at a branch or virtually—our top concern is the safety of our employees and our customers as we continue to navigate these uncharted waters.

Sincerely,

David M. Findlay
President and Chief Executive Officer

Update: Paycheck Protection Program Launches

The much-anticipated PPP Loans program has launched. The bank has already experienced high demand for the program, which will offer some relief to small businesses affected by the COVID-19 virus, and expects a record number of applications.

Lake City Bank is ready to help. Based on very high loan demand, our priority will be to process applications for existing business customers. If you have a business deposit and/or loan account at Lake City Bank as of March 15, 2020, we can take your application for this loan program now. If you would like to apply, you can find a PDF version of the Small Business Administration’s application here. If you would prefer a fillable PDF, find it here. To complete your application, we will need payroll details and other documentation. You’ll find a checklist of the required documentation here. We are continuing to learn more about the SBA approval system and may add or delete items from the Borrower Checklist as we continue to gather information and experience, so please refer to the latest version posted on our website before sending your application and documentation.

It’s important to recognize that the demand for these loans is very high and funds are limited. While we’re committed to moving your PPP application forward as quickly as possible, it’s clear that unprecedented volume, guidance and details that remain relatively fluid and limited access to the SBA’s application system will hamper the banks’ ability to move through the process efficiently. We anticipate that approvals and funding will reflect the high volume that the SBA will experience, so we counsel patience with the process.

We appreciate the opportunity to help you weather this difficult time. Please contact your banking officer with questions and to arrange submitting your application and documentation. We will post updates on this page and our SBA Loans page.

Update: Support for Businesses During the COVID-19 Crisis

As an SBA lender, we’re excited to be able to help you take advantage of the Paycheck Protection Program launched by the Treasury Department and the Small Business Administration. Details and guidance on the program remain fluid. That said, many financial institutions and advisors have made promises and provided access to applications and other information that remain unconfirmed and far from finalized. While we are ready and willing to help you in this process if you decide to participate, we’re also committed to providing details and tools for applying when we are certain that we have the facts to move forward.

Based on what we know now and very high loan demand, our priority will be to process applications for existing business customers. If you have a business deposit and/or loan account at Lake City Bank as of March 15, 2020, we will take your application for this loan program as soon as the program parameters are finalized by the SBA. Limited exceptions may apply, so please contact your relationship manager to discuss your eligibility.

More information from the Treasury Department is available here. Please check this page for updates and more information. To determine if you would like to consider a PPP loan, we encourage you to review the guidance, further details and terms from the Small Business Administration.

We will confirm when we can submit applications to the SBA as soon as we have accurate details to properly book and process them. In addition to completing an application, you will also need to prepare the necessary payroll calculations along with any related financial documentation or verification required, and gather any other items that are required under the program so we can expedite your loan request.

We’re committed to moving your PPP application forward as quickly as possible. We appreciate the opportunity to help you weather this difficult time. Please contact your banking officer with questions.

COVID-19 Update: We’re here to help.

Throughout our 148 year history, the communities Lake City Bank serves have seen plenty of economic challenges. Through it all, we have stood ready to assist our customers and the communities where we are lucky to live and work. From our beginning in 1872, Lake City Bank has been a force for good in our communities, and that remains true during this most recent crisis. Indiana’s “stay-at-home” order reflects the understanding that banking is a critical piece of the nation’s economic infrastructure, and allows banks to be open for business as usual. In fact, the Department of Homeland Security’s recent memorandum requires banks to continue to operate to meet financial needs of our communities.

While the current situation has required us to adapt how we deliver service to protect our employees and our customers, rest assured that we stand ready to help you. All of our offices and departments remain fully staffed and ready to meet your banking needs, including our branches that are open for drive-up and limited lobby service. Lake City Bank understands that you may be experiencing stress and new challenges right now, and we are here to navigate this uncharted territory with you. Please let us know what we can do to help.

During the first several days of limited lobby access, we’ve seen a tremendous response from our clients and communities, with no long lines or service disruption. As a matter of fact, we’ve seen increased use and adoption of Online Banking and Mobile Banking for both consumers and business clients.

If you have not enrolled in Online Banking or Mobile Banking, it only takes a few minutes. Click here to enroll in online banking. From your mobile phone, click here to download the Lake City Bank mobile app or search “Lake City Bank” in your app marketplace. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app. Business customers can enroll in Business Online and Business Mobile using the links on this page or search “Lake City Bank Business” in your app marketplace.

We’re proud of our heritage of taking care of our clients, our communities and our Lake City Bank team members. This crisis has reaffirmed our dedication to each of you. Thank you for your partnership with Lake City Bank. We’re in this together, as we have always been.

Regards,

David M. Findlay
President and CEO

Update – Limited Lobby Service Starts March 21

Lake City Bank has been working hard to balance the availability of our 50 physical banking offices while protecting the health and wellbeing of our employees and clients. Given the federal government’s recommendations to promote social distancing, we are putting measures in place to minimize interactions in our branches.

Beginning Saturday, March 21, we will transition all of our offices to limited lobby accessibility until further notice. We will plan to restore normal operations as soon as possible, but that timeline will be determined by recommendations of public health officials. For all of our offices with drive-up facilities (44 of 50), we will continue to provide services through these facilities for common transactions, including check and cash deposits, change orders, making payments, cash withdrawals and more. For other requests that cannot be completed at the drive-up facilities as well as at locations where no drive-up service is available, customers will be given access to the branch lobbies by appointment to transact their business. For these requests, please call your Lake City Bank office to schedule an appointment or identify your need at a drive-up facility and the staff will handle it appropriately. A list of our 50 offices and telephone numbers is here. This transition to limited lobby accessibility will allow for the Lake City Bank team to perform routine cleaning and disinfecting of all work areas and drive-up equipment throughout the day as customers come and go.

We understand that access to your accounts at Lake City Bank is critical and we wanted to share several options with you to maintain that connectivity in the event that you do not wish to visit a branch location. We encourage you to use Lake City Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Lake City Bank mobile app at your convenience. Using online banking and mobile banking, you can make payments, view transactions, check balances, find an ATM and perform most of the functions you can in any Lake City Bank office. It’s easy and fast to manage your accounts digitally.

If you have not enrolled in Online Banking or Mobile Banking, it only takes a few minutes. Enroll now. Click here to enroll in online banking. From your mobile phone, click here to download the Lake City Bank mobile app or search “Lake City Bank” in your app marketplace. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app.

Business customers can enroll in Business Online and Business Mobile using the links on this page or search “Lake City Bank Business” in your app marketplace.

We also understand that there may be instances where customers find themselves facing financial difficulties. Should you find yourself in need of assistance, please contact us. Should you need to establish additional consumer accounts or apply for a consumer loan, these actions can also be done securely on this website. In addition, our One Call Center team is available to support you through email, phone and online chat as needed. They can be reached at (888) 522-2265 Monday through Friday from 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm.

All branches will remain fully staffed and ready to meet your banking needs during these uncertain times. Lake City Bank understands that you may be experiencing stress and new challenges right now, and we are here to help navigate this uncharted territory with you.

To ensure we continue to serve you and our communities in the best way possible, we will provide updates on our banking services and coronavirus-related information through our website, social media and email. We may also reach you through the Announcements section on the Online Banking home page or the Alerts and Messages section on the Business Online home page, so please make sure your contact information is current.

You can find the branches and ATMs closest to you, including hours and directions, by visiting our branch locator. Please trust that we will continue to monitor the situation closely, evaluate additional measures and adjust our service to you as needs arise. We stand ready to serve you and appreciate our relationship with you. For additional information about COVID-19, visit the Centers for Disease Control and Prevention.

Thank you for your understanding as we modify our service delivery model to allow us to do the right thing for our employees and clients. We are grateful for your partnership.

David Findlay
President and CEO

COVID-19: A Message to our Customers, Communities and Friends:

The Lake City Bank team is closely monitoring the coronavirus (COVID-19) situation. Clearly, this has been a fast evolving situation and we are monitoring it day-to-day. Concern for the safety, health and well-being of our employees and our clients is the driving force of our active management of this event. It’s also critically important that Lake City Bank provide secure and convenient access to your funds and continue to provide you with the tools to manage your financial matters.

Our office locations continue to remain open to serve you. We will continue to monitor the situation and will let you know on this page if there are any changes to our office operations. Where possible, our drive-through service windows will be staffed in anticipation of increased traffic. We understand that access to your accounts at Lake City Bank is critical and we wanted to share several options with you to maintain that connectivity in the event that you do not wish to visit a branch location.

We encourage you to use Lake City Bank’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Lake City Bank mobile app at your convenience. Using online banking and mobile banking, you can make payments, view transactions, check balances, find an ATM and perform most of the functions you can in any Lake City Bank office. It’s easy and fast to manage your accounts digitally.

If you have not enrolled in Online Banking or Mobile Banking, it only takes a few minutes. Enroll now. Click here to enroll in online banking. From your mobile phone, click here to download the Lake City Bank mobile app or search “Lake City Bank” in your app marketplace. You must be enrolled in Lake City Bank online banking to enroll and sign in to the mobile app.

Business customers can enroll in Business Online and Business Mobile using the links on this page or search “Lake City Bank Business” in your app marketplace.

We also understand that there may be instances where customers find themselves facing financial difficulties. Should you find yourself in need of assistance, please contact us. Should you need to establish additional consumer accounts or apply for a consumer loan, these actions can also be done securely on this website. In addition, our One Call Center team is available to support you through email, phone and online chat as needed. They can be reached at (888) 522-2265 Monday through Friday from 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm.

To ensure we continue to serve you and our communities in the best way possible, we will provide updates on our banking services and coronavirus-related information through our website, social media and email. We may also reach you through the Announcements section on the Online Banking home page or the Alerts and Messages section on the Business Online home page, so please make sure your contact information is current.

To find the branches and ATMs closest to you, including hours and directions, visit our branch locator.

Please trust that we will continue to closely monitor the situation, evaluate additional measures and adjust our service to you as needs arise. We stand ready to serve you and appreciate our relationship with you.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention.

Regards,


David M. Findlay
President and CEO